Overview of Job Function:

The Product Support Engineer role analyzes and evaluates technical problems and/or functionality questions within the software based on the application, data source or integration with external applications. The role determines the best course of action tresolve the problem or inquiry.

We are looking for Technical Support for Tier 2 Infra Support team whprovided end tend troubleshooting of product issues. Provide consulting and Knowledge transfer tTier 1 as well as field engineers.

Minimum Requirements:
- At least 3-5 years experience of providing technical post-sales support service tclients, preferably gained from within the contact center setting
- Expertise in any of twareas mentioned below along with very good communication and customer handling skills.
- - Network (Wireshark/Cisco/Avaya).
- SQL
- Security (SSL/certificate)
- Installation configuration (experience installing product X, troubleshooting installation issues).
- Supporting complex product/ experience with supporting enterprise product.




- System engineer/product support/network engineer
- Troubleshooting webserver issues (IIS,Weblogic,Tomcat,Apache)
- Administration and maintenance of Enterprise level Application will be an added advantage
- Experience in log analysis, preferably with enterprise level application servers
- Strong communication skills written and verbal experience in documenting customer issues with ability ttailor the explanation of technical concepts tthe audience, may be required tauthor technical articles tdocument found solutions
- Knowledge on Web Servers (IIS, Web logic, Apache Tomcat) would be plus
- Good knowledge of Windows operating System (Active Directory, DNS, DHCP) would be plus
- Be required tparticipate in on-call rotations

Principal Duties and Essential Responsibilities:
- Tier 2 support of Infra related issues
- Excellent verbal and written English communication Skills
- Positive customer management skills and analytical skills.
- End

📌 Engineer - Product Support - Infra (Bengaluru)
🏢 Verint Systems
📍 Bengaluru