Sagar Informatics Pvt Ltd is an IT company located in Noida sec 142. We are customer-centric, challenging, collaborative, and our goal is to offer a suite of software & mobile application development services across various industry verticals. We facilitate the development of an innovation culture. With our breakthrough solutions, businesses can challenge the limits and gain a competitive advantage.
Responsibilities :
- Handle customer support queries and verify issues reported by clients.
- Coordinate with the technology/development team to ensure timely resolution of issues.
- Provide training and demonstrations on various SIPL software solutions to customers and prospects.
- Analyse customer issues and queries to improve response mechanisms and support quality.
- Interact with Product Owners to report defect analysis, testing progress, and product functionality updates.
- Perform software testing activities, analyse test results, and maintain testing metrics.
- Prepare and present detailed test reports.
- Manage and track change requests to ensure timely delivery and implementation.
- Follow up with new and existing clients through emails and calls regarding support, requirements, and business opportunities.
- Maintain regular communication with existing and old clients for relationship management and new requirement generation.
- Send customer satisfaction and completion acknowledgement emails after successful project/order completion.
- Share introduction and marketing emails with prospective clients.
- Demonstrate software features and functionalities to prospective and existing customers.
- API testing using tools such as Postman.
- Work extensively with Microsoft Excel for reporting, analysis, and data handling.
- Be flexible and customer-oriented, with readiness to assist clients beyond official working hours whenever required.
- Required Skills & Qualifications
- Robust verbal and written communication skills.
- Good analytical and troubleshooti
📌 Software Support (Noida)
🏢 Sagar Informatics
📍 Noida
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