Purpose of the role

To provide the EUC support related to IT infrastructure & network related aspect. To be able to utilize the expertise of this role into excellent seamless support for IT services with adherence of the policy & process, and ensure data security

Responsibilities/ Duties
- PAN India Support, Shophos & Commvault Report/Alert Monitoring.. User/Ticket Support & Issue Resolution Provide first-level technical support to branch as & when required.
- Troubleshoot hardware, software, network, and email-related issues & provide first level solution and park the concern to management if required.
- Ensure timely resolution within defined SLA. Extended Support & Issue resolution specially for Month End Cases.
- Monitor and maintain IT infrastructure at the branch (systems, printers, network).
- Conduct periodic audits of IT hardware, software & for the assigned applications.




- Recent User System Configuration (Onboarding Support) & hardening as per the IT standard Policy.
- Assist employees in using IT systems effectively.
- Conduct awareness sessions on IT security and best practices & providing the training to avoid the issues.
- Configure and maintain endpoint protection, system scanning reports and its monitoring.
- Provide L1/L2 level supports to the IT/sales team to keep the business/process/application up and running.

Competencies

1. Application Support, Change Management, User Management, System Support & Communication Skills
2. Language - Hindi, English & Marathi.
3. Technical Competencies - EUC Support, Troubleshooting System Issues & its respective configuration.

Someone who can join within 30 days.

📌 It Officer (Pune)
🏢 SHUBHAM HOUSING DEVELOPMENT FINANCE
📍 Pune