We are seeking a Customer Support Intake Specialist primarily focused on inbound and outbound client communication, basic case support, and CRM data management.
This is a customer service oriented role that combines client interaction with light administrative support to ensure accurate documentation and smooth internal workflows.
Core Responsibilities
Customer Communication (Primary Focus)
Handle inbound and outbound calls professionally and empathetically
Respond to high volumes of emails in a timely manner
Collect and verify client information
Assist with appointment scheduling and confirmations
Follow up with clients regarding missing information or documentation
Administrative & CRM Support (Secondary Focus)
Update client information in CRM systems
Track documentation and follow up on pending items
Communicate with third parties (clinics, insurance representatives) to request basic information
Maintain organized digital records and case notes
Ensure accurate data entry and internal tracking updates
Role Profile
Tier 1 customer service support
High-volume communication workplace
Strong focus on professionalism, responsiveness, and accuracy
Basic documentation tracking and follow-up
Process-driven and structured workflow
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About ContactPoint360
If you want to be the next CEO we re not joking.
Our CEO started on the phones as a customer service agent. Around here, nothing is impossible when you lead with curiosity, kindness, and the right mindset.
ContactPoint360 is a Canadian, people-first company with 5,000 incredible humans across 12 countries. We re proud that 70% of our leaders grew from within, proof that growth isn t just a promise, it s our culture. From day one, you ll have a clear career path, real support, and a team that believes in your potential before you even see it yourself. We care about people, and we re big believers in building futures, not just filling roles.
If you re hungry, if you
📌 Customer Support Associate (Bengaluru)
🏢 contactpoint 360
📍 Bengaluru
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