Order Operations is the operational backbone of Paesslers go-to-market motion. As an Order Operations Specialist, you will support the full order lifecycle: quote support, order processing through invoicing and cancellations -- working closely with Sales, Renewals, and Partner teams to keep deals moving accurately and on time.

This is a collaborative, customer-facing role. Youll be a key point of contact for both internal teams and external customers, helping to resolve order and billing questions with professionalism and care.

What Youll Do

Process orders and quotes Handle new, upgrade, and renewal quotes and orders across direct and partner channels, and ensure accurate order entry across all product lines

Support invoicing and billing Assist with invoice corrections, PO number additions, tax adjustments, and customer billing inquiries

Manage cancellations Process auto-renewal cancellations and other cancellation requests in line with established workflows

Support sanction screening Review sanction hits, verify data, and escalate confirmed cases to Legal as needed





Triage and route tickets Rotate through the Sales Inbox Ticket Master function, classifying and routing incoming tickets to the right team within SLA

What Were Looking For Required

1 2+ years of experience in order management, sales operations, or a similar operational role

Working knowledge of Salesforce familiarity with how it supports chance and order workflows

Experience with a ticketing platform such as Freshdesk or similar

Comfortable communicating directly with customers written and verbal in a professional, solution-oriented way

Strong attention to detail and ability to manage multiple priorities in a fast-moving environment

Preferred

Salesforce RCA or CPQ knowledge is a plus

Familiarity with subscription billing models or SaaS order flows

Experience in a global role covering multiple regions (EMEA, Americas, APAC)

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At ContactPoint360, we are relentlessl

📌 Order Operations Specialist (Bengaluru)
🏢 contactpoint 360
📍 Bengaluru