Job Requirements
About the Role

The
Cluster Head
is responsible for overseeing the performance and operations of multiple branches within a designated cluster. This role focuses on driving growth in CASA (Current Account Savings Account), Term Deposits, Wealth Products, Retail Assets, Working Capital and other retail banking products, ensuring superior customer service, and maintaining operational excellence. The Cluster Head guides Branch Managers in identifying market opportunities, developing business plans, and achieving financial objectives aligned with the broader goals of the Retail Banking unit.

Key Responsibilities

Primary Responsibilities
- Oversee branch operations including distribution, customer service, administration, and sales.
- Guide Branch Managers in assessing local market conditions and identifying current and prospective sales opportunities.
- Develop forecasts, financial objectives, and business plans aligned with cluster goals.
- Manage budgets and allocate funds appropriately across branches.




- Identify areas for improvement and implement corrective actions to address challenges and leverage growth opportunities.
- Share best practices, competitive intelligence, and business insights across branches and with headquarters.
- Address customer and employee satisfaction issues promptly and effectively.
- Ensure compliance with ethical standards, regulations, and applicable laws.
- Strengthen the bank’s presence and reputation within the catchment area.
- Achieve overall product targets for the cluster including CASA, Investments, Insurance, Trade Services, Term Deposits, Business Banking, and asset products like Home Loans and Loan Against Property.
- Cultivate relationships with individual and corporate customers.
- Drive customer-centric operations and ensure service quality standards are met.
- Facilitate a customer-focused branch channel and exceed Net Promoter Score (NPS) targets.
- Monitor branch network expansion in line with the defin

📌 Cluster Head (Chandigarh)
🏢 IDFC FIRST Bank
📍 Chandigarh