- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- In-depth knowledge of banquet operations and F&B; service..
- Oversee setup, service, and breakdown of all banquet functions.
- Ensure compliance with hotel standards, hygiene, and safety regulations.
- Monitor guest satisfaction and handle complaints promptly and professionally.
- Prepare staff schedules to ensure adequate coverage for events.
- Motivate the team to deliver consistent, high-quality service.
- Work with the sales team to maximize banquet revenues.
- Prepare reports on banquet operations, guest feedback, and financial performance.
- Maintain close communication with clients before, during, and after events.
- Ensure personalized service and attention to detail in every function.
- Conduct post-event feedback sessions with clients when required.