About Business Line/Function
India CoE Compliance Hub enables safeguarding the Group’s reputation and mitigating the risks across all business lines by supporting the Compliance functions globally. Currently, the India CoE Hub is structured into divisions aligned with the areas they serve, offering services for Group Compliance COO TOP, trade surveillance, electronic communications monitoring, transversal risk management, personal account dealing, MIS, and project support. The team collaborates closely with business partners worldwide.
Position Purpose
To support onshore Compliance CIB Teams located worldwide in their KYC onboarding/recertification following escalation made by the business. The position will consist in working closely with 1LOD business teams (CEFS) and Compliance KYC onshore teams.
Responsibilities
With support from management, the Team Leader is responsible for overseeing the day‑to‑day execution of team members, ensuring high‑quality work,
timely delivery and full compliance with internal policies and regulatory requirements.
- Manage and review escalation form, completeness of local add-on collection, consistency of data submitted by 1LOD.
- Bounce back any KYC file to DDT when documents are missing or data inconsistent.
- Analyse the Escalation form and double check analysis performed by DDT.
- Fill out the Compliance Assessment Form to coordinate Compliance decisions with secondary sites.
- Based on client data and analysis performed, create a proposal of Compliance opinion and liaise with onshore teams for validation and presentation in B&C; and CAC.
- Update KYC file in internal tools such as Fenergo and GCARS with all supporting documentation
- Track key performance indicators (lead-time, reject rates, quality scores) for the team; provide regular coaching, conduct one-to-ones and identify development needs.
- Produce a weekly status report summarising wo