Title: Copyright Analyst
Location: Hyderabad
Exp: 5-8 years

Prerequisites
Maintain an average Quality score of 96% for the last four targeted cycles (not statistical samples).
Participate & meet the Calibration process Details
3 weeks of training with identified Quality Analyst, including working & reviewing tickets from T2/T3 queues
Progress evaluated to track progress from readiness standpoint
Successfully complete & achieve calibration score of 98% of higher [No Exception]
Initiate no more than one critical issue requiring a Root Cause Analysis (RCA) per 90-day period"
Consistent high quality in performance.
Excellent knowledge of Copyright law and our enforcement guidelines.
A questioning mindset the ability to search for, evaluate, apply, and disseminate applicable knowledge.




Robust communication skills and the ability to coach and mentor agents to improve quality scores.
Attention to detail is essential to ensure the quality of work execution.
Strong analytical, problem-solving, and troubleshooting skills.
Excellence in prioritizing tasks and acting under your own initiative.
Good knowledge of Applications, Slides, Sheets, and Docs.

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Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Copyright Analyst (Hyderabad)
🏢 NR Consulting
📍 Hyderabad