Aadhar Officers
- ROLE PURPOSE & OBJECTIVE
- This role is responsible for day to day operational and administrative activities in the branch which include coordination with IT, infrastructure, security, secured stationary (operations), unsecured stationary (Admin) and housekeeping.
- Accountable for quality customer service within stipulated time frame while adhering to regulatory and procedural compliance.
- Responsible for coordination of audits at the branch and availability of requisite resources in the branch without affecting regular branch business.
- SIZE OF THE ROLE
FINANCIAL SIZE
NON-FINANCIAL SIZE
- Daily cash transaction
- CRL Limit
- Branch Audit
- Cheque stoppage/bounce
- Aadhaar enrolment
- Generate quality sales leads
- Handling of both internal and external queries
- Customer Service
- KEY DUTIES & RESPONSIBILITIES OF THE ROLE
Business
- Take overall responsibility for administration and control of the branch operations, including its infrastructure and personnel
- Handle walk-in sales in absence of liabilities/assets sales personnel
- Drive leads from walk-in customers
- Handle walk-in sales in absence of liabilities/assets sales personnel
- Oversee adherence to customer’s life event management at branch
Customers
- Handle walk-in customers in the absence of the CCR; build & manage robust relationships with the customers by providing exceptional customer service
- Ensure customers are assisted/educated to use ATMs and motivate them to use ATMs for smaller transactions
- Ensure adherence to TAT for all branch transaction, grievance redressal and customer queries
- Address customer complaints and queries escalated by branch staff in a timely manner (Tracking and reporting); ensure reduction in cust
📌 Branch Operation Manager (Koppal)
🏢 Ujjivan Small Finance Bank
📍 Koppal
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