This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Specialist Sales Support based in India.
As a Senior Specialist Sales Support professional, you will play a key role in driving customer engagement, supporting revenue growth initiatives, and delivering exceptional service experiences within the real estate and mortgage technology ecosystem. This position combines customer support, inside sales, and account management responsibilities, offering the opportunity to work closely with clients while contributing to business expansion efforts. You will engage with customers through multiple communication channels, resolve technical and account-related issues, and identify opportunities to enhance customer value through product adoption and upselling initiatives. The role is ideal for a customer-centric professional who enjoys building relationships, solving problems, and operating in a energetic, technology-driven environment with strong growth potential.

Accountabilities




- Manage inbound and outbound customer interactions through calls, emails, and chat channels, providing timely support and guidance related to platform usage, account access, and technical issues.
- Deliver exceptional customer service by resolving inquiries efficiently and ensuring a positive customer experience throughout the support lifecycle.
- Identify and pursue upselling opportunities by promoting additional services and membership options that enhance customer value and engagement.
- Conduct product demonstrations and educate customers on available features, functionalities, and benefits.
- Generate, qualify, and nurture leads while contributing to revenue growth and customer retention objectives.
- Maintain accurate customer records, update CRM systems, and document interactions, opportunities, and support activities.
- Collaborate closely with sales and cross-functional teams to develop customer retention initi

📌 Senior Specialist Sales Support (India)
🏢 Jobgether
📍 India