1. Appointment Booking
- Schedule appointments for all consultants.
- Confirm doctor availability before booking.
- Reschedule appointments when required.
- Send appointment confirmations via SMS/WhatsApp.
- Maintain the daily appointment register.
2. Incoming Call Management
- Answer all incoming calls promptly and professionally.
- Provide accurate information about hospital services.
- Guide patients to the appropriate department.
- Transfer calls to doctors or relevant departments when necessary.
- Record missed calls and return them promptly.
3. Outgoing Calls
- Follow up with patients after consultations.
- Remind patients about upcoming appointments.
- Follow up on missed appointments (No-Show Patients).
- Contact patients for vaccination schedules and health check-ups.
- Inform patients about doctor availability and schedule changes.