Application Support is providing technical support across the full suite of the products. You will join a high-performance team that works closely with Client Services, Product, and Engineering to keep our platforms running and our global clients satisfied.
Role & responsibilities
- Application Tech Support: Provide initial technical support for internal and external customers across our post-trade confirmation platforms.
- Demonstrate Applications: Liaise with senior team members and infrastructure groups to escalate complex "3rd line" issues, ensuring transparent communication throughout the process.
- Platform Support: Participate in platform support, Demo, Configuration, On-boarding customers.
Preferred candidate profile
- Technical Aptitude: * Ability to read and understand code logic (React, nodeJS, HTML, or Scripting languages).
- Basic understanding of Application development line.
- Analytical Mindset: problem solving capability who enjoys digging into data (HTML. React, Javascript, CSS) to find the root cause of an issue.
- Interest in Software support and testing: High motivation to learn about CRM and ERP softwares.
- Resilience & Discipline: High attention to detail and a disciplined approach to following operational procedures.
📌 Application Support Engineer (Pune)
🏢 Netcom Infotech
📍 Pune
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