Job Description
This role will support the Workplace Support Service IT team to drive consistent IT service delivery and supplier performance. You will be required to lead & participate in onsite, face-to-face or virtual engagement with key stakeholders, functional peers and IT business partners and be able to provide oversight and management of our critical IT services using consistent standards, management operating system (MOS) and utilizing industry and Honeywell best practices. This position will also play an key role to support design, development and deployments, to advance key transformation-based programs, projects, system upgrades, for continued business growth across all of our core IT support & services.

Responsibilities
Key Responsibilities:
- Lead development, deployment, and on-going management of IT Support model for end employees, across IT Infrastructure & Services. Provide Customer-centric IT services to end employees.
- Lead to deliver a robust governance structure,



develop & follow robust MOS to ensure delivery of qualitative IT Support & Services to end employees.
- Collaborate with the IT Service Owner, Cross-functional teams to drive and lead IT Projects & Assignments to enable business productivity. Develop & follow a robust MOS to drive business results.
- Drive effective engagement & communication with IT Service Owners, IT Business Partners, Cross-functional Leads, Business & Site leadership, ensure operational objectives are delivered qualitatively.
- Develop, deploy & follow a rigorous policy & procedure framework to maintain & manage IT Compliance across IT Infrastructure, IT Business Continuity & Disaster Recovery.
- Define, Deploy procedural framework, with the supplier management governance processes. Align with the contractual commitments with IT suppliers and encourage appropriate innovative solutioning. Lead and manage the supplier-based SLAs, OLAs, SLOs as per the standard work defined, by proactively monitoring the custo

📌 Sr IT Customer Support Spc. (Pune Division)
🏢 Honeywell Technologies
📍 Pune Division