Job description

Role Overview

We are looking for a Technical Support Executive who enjoys troubleshooting and solving technical problems and helping customers succeed.

In this customer-facing role, you will provide technical support to customers and field technicians, troubleshoot software, hardware, networking, and camera-related issues, and assist with deployments and installations. You will act as a bridge between customers, technicians, and internal teams, taking ownership of issues from identification through resolution.

Success in this role comes from solid troubleshooting skills, clear communication, attention to detail, and a commitment to delivering an excellent customer experience.

What We Are Looking For
- 2-3 years of experience in Technical Support, Deployment, Solution Delivery or similar technical roles
- • Excellent written and verbal communication skills
- • Experience supporting international customers and technicians
- • Strong troubleshooting and analytical skills
- • Working knowledge of IP networking concepts including DHCP, DNS, VLANs, subnetting, switches,



and firewalls
- • Familiarity with Linux commands, SSH, RDP, and remote troubleshooting tools
- • Ability to understand and troubleshoot software, hardware, network, and connectivity issues
- • Experience working with ticketing systems, knowledge bases, and documentation platforms such as Confluence
- • Experience working against defined SLAs and operational targets
- • Attention to detail and commitment to process adherence

Key Responsibilities
- Provide technical support to international customers through voice, chat, tickets, email, and remote sessions
- • Investigate, troubleshoot, and resolve software, hardware, networking, and connectivity issues
- • Guide overseas field technicians during installations, deployments, and system onboarding activities
- • Access systems remotely using SSH, RDP, and other tools to perform configuration and troubleshooting tasks
- • Validate device

📌 Technical Support Executive (Pune)
🏢 Contextine Software
📍 Pune