1)All activities related to Helpdesk. 2) Windows, Microsoft Outlook trouble shooting skills 3) Handling issues over phone 4) Support Desktops, Laptops, Printers & Scanners. 5) Monthly MIS report generation.
6) Experience on ticketing tool 7) Issues related to Hardware & Software (Installations & Troubleshooting) 8) Issues related to Anti-virus, windows patches and Encryption Software 9) Knowledge on basic Network & VPN issues troubleshooting 10) Excellent written and verbal communication very key.
Preferred candidate profile
📌 Desktop Support Engineer (Pune)
🏢 ValuePoint
📍 Pune
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