Zell Education is a leading EdTech platform offering globally recognized finance and accounting programs. We are committed to delivering exceptional learning experiences and helping students achieve meaningful career outcomes.

Role Overview

We are looking for an experienced Customer Success Team Leader to lead and develop a team of Customer Success Executives. The role focuses on driving student satisfaction, retention, engagement, and service excellence throughout the learner journey.

Key Responsibilities
- Lead, coach, and motivate the Customer Success team to achieve performance goals.
- Ensure seamless onboarding and ongoing support for students.
- Handle escalations and resolve student concerns in a timely manner.
- Monitor team performance, retention, and student satisfaction metrics.




- Collaborate with Sales, Academics, and Operations to improve the student experience.
- Drive retention initiatives and identify relevant cross-sell and upsell opportunities.

What We're Looking For
- 3+ years of experience in Customer Success or Student Success within the EdTech industry.
- Prior experience managing customer-facing teams.
- Strong communication, leadership, and stakeholder management skills.
- Experience using CRM and customer support platforms.
- Data-driven approach with a robust focus on student outcomes and retention.

📌 Customer Experience Team Lead (Mumbai)
🏢 Zell Education
📍 Mumbai