The Service Manager is responsible for managing the overall operations of the service department, ensuring high levels of customer satisfaction, workshop productivity, revenue growth, and profitability. The role includes leading the service team, maintaining manufacturer standards, and achieving all service-related business targets.
Key ResponsibilitiesWorkshop Operations
- Manage day-to-day workshop operations efficiently.
- Ensure timely delivery of vehicles with quality repairs.
- Monitor workshop productivity, efficiency, and technician utilization.
- Maintain cleanliness, safety, and 5S standards in the workshop.
- Ensure adherence to company and manufacturer SOPs.
Customer Satisfaction
- Ensure excellent customer service throughout the service process.
- Handle customer complaints and resolve escalations promptly.
- Improve Customer Satisfaction Index (CSI) and customer retention.
- Follow up on customer feedback and implement corrective actions.
Team Management
- Lead, train, motivate, and supervise Service Advisors, Technicians, Washers, and Support Staff.
- Conduct daily morning meetings and performance reviews.
- Identify training needs and improve employee skills.
- Monitor attendance, discipline, and productivity of the service team.
Business & Revenue Management
- Achieve monthly service revenue, labour revenue, spare parts, and accessory sales targets.
- Increase workshop loading and customer retention.
- Monitor warranty claims and ensure proper documentation.
- Control operating expenses and improve departmental profitability.
Inventory & Coordination
- Coordinate with the Spare Parts department for parts availability.
- Monitor critical inventory and minimize vehicle waiting time.
- Coordinate with Sales
📌 service manager (Machilipatnam)
🏢 casa motors
📍 Machilipatnam
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