Job Description

Experience Centre Executive – Lutron Experience Centre

Location

Bengaluru

Reporting To

Managing Director / Head – Business Development

Position Summary

The Experience Centre Executive will be responsible for the overall management, presentation, and day-to-day operations of the Lutron Experience Centre. The role is customer-facing and requires a highly professional individual who can effectively demonstrate Lutron's lighting control systems, motorised shades, architectural lighting solutions, and smart building technologies to customers, consultants, architects, interior designers, developers, and channel partners.

The individual will act as a brand ambassador for IDEAA-Z, ensuring that every visitor has an engaging, informative, and world-class experience.

Key Responsibilities

Customer Experience & Demonstrations
- Welcome and host customers, architects, consultants, interior designers, builders, developers, and corporate clients visiting the Experience Centre.
- Conduct professional product demonstrations covering:




- Lutron Athena Lighting Management System
- Lighting Controls
- Motorised Shades
- Residential Smart Home Solutions
- Architectural Lighting Solutions
- Integrated Automation Solutions
- Explain product features, advantages, applications, and differentiators.
- Tailor demonstrations according to the customer's industry and project requirements.
- Coordinate demonstrations for domestic and international visitors.

Experience Centre Operations
- Ensure the Experience Centre remains fully functional and presentation-ready at all times.
- Monitor the operation of all lighting controls, motorised shades, AV equipment, displays, and demonstration systems.
- Perform daily opening and closing checklists.
- Coordinate preventive maintenance and promptly report any technical issues.
- Maintain the highest standards of cleanliness, ambience, and product presentation.

Visitor Management
- Prepare customised demonstration agendas.
- Maintai

📌 Experience Centre Executive (Banashankari)
🏢 Ideaaz
📍 Banashankari