Company Description:
Rainforest Athirapally is a luxury resort set within seven acres of pristine rainforest, in Athirapally, Kerala.

Department:
Front Office

Experience:
- Minimum 2–3 years of experience in a front office role, preferably in a hotel or resort.

Key Responsibilities:
- Welcome guests warmly and provide a professional check-in and check-out experience.
- Handle room reservations, cancellations, and guest inquiries efficiently.
- Answer telephone calls, emails, and other guest communications promptly.
- Provide guests with information about the resort, facilities, services, and nearby attractions.
- Coordinate with the Housekeeping, Maintenance, and Food & Beverage departments to ensure smooth guest service.
- Handle guest requests and resolve complaints in a courteous and timely manner.
- Process payments, maintain accurate billing records, and prepare daily reports.
- Maintain guest records and ensure confidentiality of guest information.
- Ensure the front desk and lobby area are clean,



organized, and presentable at all times.
- Follow the resort's policies, procedures, and service standards.

Requirements:
- Minimum 2–3 years of experience in a hotel or resort front office.
- Good communication and interpersonal skills.
- Pleasant personality with a customer-focused attitude.
- Basic computer knowledge and familiarity with hotel reservation/PMS software.
- Ability to work in shifts, including weekends and public holidays.
- Robust organizational and problem-solving skills.

Language Skills:
- English – Excellent communication skills.
- Malayalam – Mandatory.
- Hindi – Preferred.

Preferred Qualifications:
- Diploma or Degree in Hotel Management, Hospitality, or a related field is an added advantage.
- Prior experience with hotel property management systems (PMS) will be preferred.

📌 Front Office Assistant (Ernakulam)
🏢 Rainforest Athirapally
📍 Ernakulam