We're Hiring | Sr Technical Support Executive

Location:
Bengaluru
*(Bengaluru-based candidates only)*

WZATCO is looking for a proactive and customer-focused
Technical Support Executive
to join our Service Operations team.

Key Responsibilities
- Handle customer escalations and ensure smooth ticket management.
- Monitor service requests and resolve issues within SLA timelines.
- Provide technical support for projector hardware and software issues.
- Troubleshoot, diagnose, and resolve customer complaints.
- Maintain technical documentation, SOPs, and service records.
- Track customer issues through the ticketing system and provide timely updates.
- Ensure excellent customer experience through professional communication and follow-ups.




- Contribute to knowledge sharing by documenting common issues and solutions.

Preferred Candidate Profile
- Experience in technical support or service operations (electronics/projectors preferred).
- Strong troubleshooting and technical problem-solving skills.
- Familiarity with SLA management and ticketing systems.
- Excellent communication skills in
English and Hindi
.
- Ability to multitask and perform efficiently in a fast-paced setting.

Interested candidates, please share your resume at:
[email protected]

Bengaluru-based candidates only.

📌 Senior Technical Support Executive (Bengaluru)
🏢 Zeblaze Solutions
📍 Bengaluru