Company Description
Bloom is a next-generation hospitality brand created by experienced professionals from marketing, technology, travel, retail, and academia. The company uses proprietary cloud-based hotel technology to provide a consistent, reliable, and affordable travel experience across India. Since launching its first Bloomrooms hotel in 2012, Bloom has disrupted traditional global hotel brands and become one of India’s most recognized consumer travel brands. Bloom consistently ranks highly in industry reviews and awards, making it an attractive partner for hotel owners seeking an innovative alternative to international chains. The company’s long-term vision is to build a 100,000-room platform that delivers modern, high-quality accommodation to over 300 million annual travelers in India.

Role Description
The Front Office Associate role at Bloom is a full-time, in office position based in Chennai. The person in this role will manage front desk operations, including welcoming guests, handling check-in and check-out procedures,



and responding to guest inquiries in a professional and courteous manner. Daily responsibilities include answering and directing phone calls, managing reservations and room allocations, coordinating with housekeeping and other departments, and maintaining accurate guest records. The Front Office Associate will also assist with payments, resolve guest concerns promptly, and ensure that lobby and reception areas remain tidy and presentable. This role is key to delivering a friendly, efficient, and reliable guest experience that reflects Bloom’s brand standards.

Qualifications
- Strong customer service skills with experience handling guest interactions, resolving concerns, and creating a welcoming environment.
- Proficiency in receptionist duties, including managing a front desk, handling check-in and check-out processes, and maintaining guest records.
- Excellent phone etiquette and communication skills for answering inquiries, directing cal

📌 Front Office Associate (Chennai)
🏢 Bloom
📍 Chennai