Job Title: Associate (or) Analyst, Customer Care Center Voice Process

Experience: 1-10 years

Location: Mumbai Malad West (400064)

ROLE DESCRIPTION

The role supports customer servicing operations by handling borrower inquiries, maintaining accurate loan information, and resolving customer concerns within defined servicing frameworks. The individual ensures delivery of high-quality customer experience through effective communication, issue resolution, and adherence to service standards. The role contributes to operational efficiency, customer satisfaction, and compliance through informed decision-making and professional judgment.

QUALIFICATION:
- Demonstrated customer service skills with the ability to manage customer interactions effectively.
- Fluent in English (verbal and written).
- Knowledge or experience in mortgage loan servicing preferred.
- Graduate degree preferred; undergraduate candidates must have at least 1 year of call center experience.
- Ability to utilize training, domain knowledge, and qualified judgment to perform responsibilities independently and ensure high-quality outcomes.
- Strong communication, problem-solving, and interpersonal skills.

📌 Associate- customer Care voice process (Mumbai)
🏢 Krayr Solutions
📍 Mumbai