Job Title: Enterprise Application Support - Monitoring
Company: Clearwater
*Location: Mumbai / Bangalore*
*Job Type: Full-Time*
About Us:
At Clearwater, we are dedicated to providing world-class enterprise applications, ensuring their performance and availability to support our clients in the ever-evolving fintech landscape. Our Enterprise Application Support team plays a vital role in maintaining the smooth operation of critical business systems, driving innovation and excellence in our technology offerings.

The Role:
We are seeking an experienced and motivated individual to join our Enterprise Application Support team. In this role, you will be responsible for monitoring and maintaining the performance, availability, and stability of our enterprise-level applications. You will work collaboratively with cross-functional teams to ensure our systems run efficiently and effectively.

What You’ll Do:
- Administer and manage monitoring tools such as Datadog, ELK, Grafana, and Prometheus.
- Perform scheduled job monitoring and incident management, addressing issues as they arise.




- Facilitate outage communication and coordination among stakeholders.
- Utilize ITIL principles for effective problem management.
- Monitor applications, servers, networks, databases, and storage systems.
- Troubleshoot and identify issues within the IT infrastructure environment.
- Demonstrate a solid understanding of Linux/Unix fundamentals, focusing on subsystems such as memory, storage, networks, CPU, disk, filesystems, and services.
- Scripting knowledge in Linux/Unix is a plus.
- Exhibit strong logical and analytical skills with a good understanding of IT infrastructure.
- Be comfortable working in a 24/5 shift workplace.
- Manage infrastructure monitoring tools effectively, responding to alerts, performing initial triage, and escalating as necessary.
- Maintain and update dashboards for server and network monitoring, including monitoring network traffic, bandwidth, hardware, uptime, a

📌 Sr. Analyst (Mumbai)
🏢 Clearwater Analytics
📍 Mumbai