OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we dopowering innovation, transforming work, and empowering digital knowledge workers. We''re hiring talent that AI can''t replace to help us shape the future of information management. Join us.

YOUR IMPACT:

As a member of the Observability and Service Management (OSM) support team, you will support a product suite that helps our clients manage their critical IT infrastructure and operations. Our OSM suite covers the management and monitoring of public and private cloud deployments, management of unified, modern enterprise networks, automation and orchestration,



lifecycle management across virtual and physical servers, databases, and middleware as well as Service Management solutions.

The Senior Technical Support Specialist will be responsible for making our clients successful by providing end-to-end technical support experience of the highest quality on OpenText product Service Management (SM, SMAX) products and providing support and guidance to the Technical Support Specialists. Addressing a clients concern is not only technical, but also an prospect to build on, and strengthen, our relationships and partnerships with our clients.

Our Senior Technical Support Specialist position offers you an opportunity to learn new and exciting technology, while working with the worlds top Fortune 500 companies. As a Senior Technical Support Specialist, you will conduct troubleshooting, gather diagnostics, reproduce problems, diagnose faults and escalate software change requests to Ope

📌 Sr. Technical Support Specialist (Bengaluru)
🏢 opentext
📍 Bengaluru