To ensure service process and hand le warranty management for all channel partners. To analyze the technical complaints of the vehicle in the field. To rectify defects in vehicles / overhaul aggregates.
To maintain and hand le internet based warranty. Ensure implementation of service processes at channel partners. Development of secondary channel. Feedback on companies as well as competitors products.
Training of service managers. Work out special service support for strategic customers with channel partners. Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.
Secondary network for spare parts sales. Guide channel partners for manpower/facilities/equipment optimization. To ensure profitability of workshops of channel partners. MIS on service. Spare parts inventory management
Preferred Industries
Management Consultin
Education Qualification
Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical; Bachelor of Engineering in Mechanical
General Experience
10 - 12 Years of experience
Critical Experience
System Generated Core Skills
Capability Building
Service Orientation
Customer Satisfaction
Customer Sensitivity
Service Management
Service Initiatives & Campaigns
Service Business Planning
Defect Rectification
Product Knowledge - Aggregates
Service Processes
Training & Development
Customer Support
Service Support
Sales
Developing Channel Partners
MIS Reporting
Inventory Management
System Generated Secondary Skills
Product Knowledge & Application
Service Strategy
Manpower Management
Warranty Management
Job Segment: Engineer, Engineering
📌 Value Establishment (Jaipur)
🏢 Mahindra & Mahindra
📍 Jaipur
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