Key Responsibilities
- Respond to player queries via email, chat, social media, and app store reviews.
- Resolve issues related to gameplay, accounts, payments, rewards, and technical concerns.
- Coordinate with Product, QA, Engineering, and LiveOps teams to resolve player issues.
- Escalate bugs with proper documentation.
- Monitor and respond to app store reviews and community feedback.
- Manage support tickets and maintain accurate records.
- Share recurring player feedback to improve the gaming experience.
- Meet SLA, CSAT, and support quality standards.
About Company: Octro Incorporation is India's fastest-growing mobile gaming company. We are a rapidly expanding team that has recently grown to over 60 members. Our current team includes graduates from Stanford University (CEO/founder), NSIT, IITs, INSEAD, Penn State, and LSE. Octro is backed by Sequoia Capital and was founded in June 2014.
📌 Chat Support (Noida)
🏢 Octro
📍 Noida
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