Handle inbound and outbound patient calls, schedule appointments, resolve queries, and ensure high-quality patient service through effective communication and system updates.
Key Responsibilities
- Handle patient calls related to appointments, inquiries, and follow-ups
- Schedule, reschedule, and confirm OPD appointments
- Provide accurate information on hospital services and doctors
- Update call details and patient data in CRM/HIS system
- Resolve patient queries within defined TAT and escalate when required
- Maintain confidentiality and follow call center SOPs
Skills Required
- Strong communication and interpersonal skills
- Patient-centric and service-oriented approach
- Basic computer and CRM knowledge
- Ability to work in shifts and handle call volume
Job Type: Full time
Pay: ₹25,000.00 - ₹30,000.00 per month
Application Question(s):
- Will you be ok with Rotational Shift?
Work Location: In person
📌 Call Centre Executive (Ahmedabad)
🏢 Shalby
📍 Ahmedabad
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