Role Purpose

The Digital Business Analyst will act as a bridge between business stakeholders and technology teams to identify, evaluate, document, implement and continuously improve digital solutions across business application landscape. The role will support transformation initiatives across ERP, DMS, OMS, CRM, workflow automation, reporting and analytics platforms, ensuring solutions are business-aligned, scalable, well-adopted and measurable in terms of value realization.

Key Responsibilities

Business Analysis & Requirements Management
- Partner with business users to understand pain points, opportunities and digital transformation requirements.
- Conduct requirement workshops, process walkthroughs and discovery sessions with cross-functional teams.
- Prepare BRDs, FRDs, user stories, functional specifications, use cases and process flows.
- Translate business expectations into transparent functional requirements for IT, vendors and implementation partners.
- Facilitate stakeholder reviews and requirement sign-offs.

Application Portfolio Management




- Support functional ownership, enhancements and adoption of ERP, DMS, OMS, CRM, workflow automation, reporting and analytics solutions.
- Coordinate with internal IT teams, business stakeholders, vendors and implementation partners for issue resolution and continuous improvement.
- Support release management, change requests, testing, deployment readiness and business communication.
- Ensure smooth integration and data flow across core business systems wherever applicable.

Digital Transformation & Project Delivery
- Support end-to-end delivery of digital initiatives across Sales, Marketing, Supply Chain, Finance, Manufacturing, Procurement and Customer Service.
- Participate in solution evaluation, fit-gap assessment, vendor discussions and implementation planning.
- Track milestones, risks, dependencies, issues and business readiness activities.
- Coordinate UAT planning, user testing, defect tracking, sign-offs and

📌 Digital Business Analyst- (Mumbai)
🏢 Knoventrix Technologies
📍 Mumbai