We're Hiring: Client Partner

Commercial Organization | Client Partnership | 100% Remote (Work From Home)

ABOUT ARDEM

ARDEM Data Services is a Business Process Outsourcing (BPO) and data services company delivering managed operations support to clients across finance, healthcare, logistics, and other industries. As ARDEM scales into a larger, more mature managed operations organization, we are building the proactive account ownership model needed to protect and grow long-term client value.

THE OPPORTUNITY

We are hiring a Client Partner to serve as the commercial relationship owner for a portfolio of ARDEM clients. This role replaces the traditional Account Manager model with a higher standard of proactive ownership; one focused on client health, account strategy, relationship depth, expansion readiness, and commercial risk visibility.

This is a commercial relationship and expansion role, not a delivery management role. Project Owners and Operations own day-to-day delivery performance; the Client Partner owns the health, strategy,



and growth of the client relationship around that delivery.

WHAT YOU'LL OWN
- Commercial Relationship Ownership own the client relationship map, stakeholder access, executive engagement, and overall commercial health of assigned accounts.
- Client Health & CSAT Visibility maintain visibility into satisfaction, delivery perception, relationship quality, risks, retention concerns, and client confidence.
- Account Planning maintain living account plans covering scope, stakeholders, risks, expansion hypotheses, value drivers, and next steps.
- Expansion Strategy identify, shape, and advance expansion opportunities once delivery is reliable and buyer access is credible.
- Executive Engagement build relationships beyond day-to-day contacts, including CFO, COO, Controller, VP Operations, and Procurement stakeholders.
- Commercial Governance run structured internal account reviews and support client-facing business reviews.
- Voice of the Clien

📌 Client Partner (Lucknow)
🏢 Ardem Data Services
📍 Lucknow