River is a design company building multi-utility products. Our flagship product River Indie #SUVofScooters, is designed to help you get things done. Engineered to be a dependable ally on your road to success.

We’re a 1000+ team headquartered in Bengaluru – backed by marquee international investors, with mobility-focused funds linked to Yamaha Motors, Al-Futtaim Automotive Group, Toyota VC, Trucks Venture Capital, Mitsui & Co. Ltd, Marubeni Ventures Inc., Lowercarbon Capital, and Maniv Mobility.

Key Responsibilities
- Lead and manage a team of service professionals to ensure exceptional customer engagement and satisfaction across the Rajasthan region
- Develop and implement effective customer management strategies to enhance service delivery and operational efficiency
- Foster a culture of teamwork and collaboration, providing guidance and support to team members to achieve performance objectives
- Monitor service performance metrics, identify areas for improvement, and drive initiatives to enhance service quality
- Build strong relationships with key customers and stakeholders,



ensuring their needs are met and exceeded
- Achieve a customer satisfaction score of 90% or higher through effective service management and team performance
- Successfully lead the team to meet or exceed service delivery targets, resulting in improved operational metrics
- Establish a positive team environment that promotes engagement, retention, and professional growth for all team members
- Increase customer loyalty and retention rates through proactive customer engagement initiatives

Ideal Candidate
- 8+ years of experience in customer management and team leadership roles, preferably in a service-oriented industry
- Solid customer management skills with a proven track record of enhancing customer experience
- Excellent team management and handling abilities, with a focus on motivating and developing team members
- Exceptional communication and interpersonal skills, with the ability to

📌 Area Service Manager (Bengaluru)
🏢 River
📍 Bengaluru