Job Title: Problem Management Analyst Retail

Experience: 2–4 Years

Location: Bangalore

Employment Type: Full time

Job Summary

We are seeking a Problem Management Engineer with 2–4 years of experience in the Retail domain to support business-critical applications and ensure operational stability. The ideal candidate should have experience in Problem Management, Root Cause Analysis (RCA), AWS cloud services, SQL, PostgreSQL, and scripting. The role involves identifying recurring production issues, driving permanent resolutions, and collaborating with cross-functional teams to improve application availability and performance.

Key Responsibilities

Own and manage the Problem Management process for retail applications in line with ITIL best practices.

Perform Root Cause Analysis (RCA) for recurring production incidents affecting retail operations, including e-commerce, POS, inventory, and order management systems.

Analyze incident trends and identify opportunities to reduce recurring issues through permanent fixes.

Collaborate with Development, DevOps, Infrastructure, Database,



and Business teams to implement corrective and preventive actions.

Monitor applications hosted on AWS and proactively identify potential risks.

Write and optimize SQL and PostgreSQL queries for troubleshooting, reporting, and data validation.

Develop automation scripts using Shell/Bash or Python to improve operational efficiency.

Support major incident investigations and ensure timely follow-up on action items.

Maintain RCA documentation, knowledge articles, and operational runbooks.

Ensure compliance with SLAs, KPIs, and Problem Management governance.

Required Skills

2–4 years of experience in Problem Management, Production Support, or Application Support.

Experience supporting Retail applications such as POS, Order Management (OMS), Inventory Management, Merchandising, or E-commerce platforms.

Strong understanding of ITIL Incident and Problem Management processes.

Hands-on ex

📌 Problem Management Analyst Retail (Bengaluru)
🏢 Experis
📍 Bengaluru