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Team Overview

We are seeking a proactive and detail-oriented Product Monitoring Analyst to join our team. This role is critical in ensuring the health, performance, and reliability of our products and services. The successful candidate plays a pivotal part in ensuring product quality, enabling proactive issue detection, conduct in-depth analysis of monitoring data, and contribute to the continuous improvement of our monitoring and alerting capabilities This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview And Core Responsibilities

Key Responsibilities
- Alert First-Responder: Act as the initial point of contact for system alerts, ensuring timely triage and escalation where necessary.
- Monitoring & Trend Analysis: Track and analyse product monitoring metrics and historical trends to identify patterns, anomalies, and opportunities for improvement.
- Tooling & Dashboards:



Utilise monitoring tooling (such as OpenTelemetry) and other observability tools to build and interpret dashboards that provide actionable insights.
- Exception Investigation: Investigate exceptions and outliers in monitoring data to determine root causes and recommend corrective actions.
- Automation: Develop and maintain automated tests and alerts to enhance monitoring coverage and reduce manual effort.
- Impact Analysis: Conduct initial and full impact assessments for potential issues, including root cause analysis and documentation of findings.
- Ad Hoc Analysis: Provide analytical support for online product-related issues, monitoring, testing and other business-critical queries as needed.

Required Knowledge And Experiences

Skills & Experience Essential:
- Experience with monitoring tools and observability platforms (e.g. OpenTelemetry, Grafana).
- Robust analytical and problem-solving skills.
- Ability to inte

📌 Product Monitoring Analyst (Pune)
🏢 TransUnion
📍 Pune