At
Zendesk
, we’re revolutionizing what’s possible in
Customer Experience (CX)
and
Employee Services (ES)
. Our rapid innovation and
Agentic AI
leadership have earned the trust of thousands of forward-thinking businesses.
We are seeking aSenior Sales Engineer to sit at the intersection of enterprise software strategy, hands-on systems architecture, and advanced AI automation. This is not a traditional generalist presales role. This is a role built for highly technical builders who are deeply curious about how autonomous agents, security, analytics, and deep integrations fundamentally transform how enterprise work gets done. You will own the technical strategy for our global customer engagements, acting as a strategic advisor to both the C-suite and engineering leadership.
Why This Role? Why Now?
- Drive the AI Revolution:
Step into an elite presales setting where you will directly architect the deployment of modern Agentic AI workflows and Large Language Models (LLMs) for top global enterprises.
- Strategic Scope:
Evolve your career by expanding your enterprise influence by presenting technical value narratives directly to economic buyers and C-level stakeholders.
- Innovative Culture:
Work within an ecosystem designed to optimize human potential through advanced digital tools, where continuous learning, curiosity, and experimentation are hardwired into our daily performance.
Who We're Looking For
We are looking for a highly technical Individual Contributor who operates with considerable judgment and initiative. You understand the complex operational and financial implications of architecture choices and can confidently design customized enterprise-grade solutions. You have a passion for clean system configurations, combined with a sharp commercial mindset that links technical capabilities directly to business metrics, ROI, and organizational transformation.
What You'll Be Doing
- Architect Agentic AI & Integration Workflows:
Design, build, and operationali