Job Description Spare Parts Specialist

Department: Sales & Service
Location: Gurgaon / Regional Location
Reporting To: Service Manager
Employment Type: Full time
Function: Spare Parts Sales & Customer Support

Job Purpose

To drive spare parts sales growth by providing accurate spare parts identification, promoting genuine and non-moving spare parts, supporting customers and service teams, ensuring timely payment recovery, and coordinating with internal stakeholders and principals to improve customer satisfaction and revenue generation.

Key Responsibilities

1. Spare Parts Identification & Technical Support
- Identify and recommend the correct spare part numbers based on customer requirements and machine configurations.
- Read and interpret Spare Parts Catalogues (SPC), machine documentation, and technical drawings.
- Share accurate article numbers and part details with Internal Sales and Regional Sales Coordinators.
- Support customers and service engineers in identifying suitable spare parts.

2. Spare Parts Sales & Business Development




- Actively promote Komax Genuine Spare Parts to customers.
- Generate spare parts sales opportunities through customer engagement, service visits, and machine audits.
- Promote non-moving and slow-moving inventory to improve stock utilization.
- Drive spare parts revenue growth and achieve assigned sales targets.
- Prepare, submit, and follow up on spare parts quotations.

3. Customer Relationship Management
- Maintain regular communication with customers to understand spare parts requirements.
- Provide technical and commercial support regarding spare parts availability, pricing, and delivery schedules.
- Build and maintain long-term customer relationships to enhance satisfaction and repeat business.

4. Payment Recovery & Accounts Coordination
- Monitor outstanding service and spare parts receivables.
- Coordinate weekly with the Accounts team to review pending collections.
- Follow up with customers through emails and calls re

📌 Spare Parts Specialist (Gurugram)
🏢 Komax Automation
📍 Gurugram