Role Description
The Brand Executive – Customer Support role at DairyDictionary is a full time, on-site position based in Bengaluru. This role focuses on supporting customers and users while reinforcing the brand’s identity and values through every interaction. Day-to-day responsibilities include responding to customer inquiries, resolving issues, and guiding users on how to make the most of DairyDictionary’s resources. The Brand Executive will collect feedback, share insights with internal teams, and help ensure consistent brand communication across support channels. The role also involves coordinating with marketing and product teams to align customer support messaging with brand strategy and ongoing campaigns.
Qualifications
- Candidates should possess skills in Brand Strategy and Market Research to understand audience needs and position the brand effectively.
- Candidates should possess robust Communication skills to deliver clear, empathetic,
and consistent customer support interactions.
- Candidates should possess skills in Brand Management and Brand Marketing to maintain brand consistency across support touchpoints and contribute to brand growth.
- Experience in customer support or customer-facing roles, preferably in digital platforms or educational content businesses.
- Ability to analyze customer feedback, identify patterns, and suggest improvements to service and user experience.
- Strong problem-solving skills, attention to detail, and comfort working with support tools and CRM systems.
- Bachelor’s degree in Marketing, Business, Communications, or a related field is preferred, or equivalent relevant experience.
- Interest in the dairy industry, food science, or educational content is a plus.