Experience 8+ years (5+ years in ServiceNow UX / Front-end / Portal / UI Frameworks)

The Opportunity We are seeking a ServiceNow UX Developer to lead the design and development of intuitive, scalable, and AI-enabled user experiences across the ServiceNow platform. This role goes beyond UI development you will define UX architecture, establish design standards, and drive adoption of modern ServiceNow experience frameworks such as UI Builder, Next Experience, Employee Center Pro, and AI-powered interfaces (Now Assist, Virtual Agent, AI Search). You will collaborate with Platform Architects, Product Owners, Enterprise Architects, and business stakeholders to deliver seamless, accessible, and high-performing user journeys aligned with Takedas digital and AI strategy.

Key Responsibilities

UX Architecture & Strategy Define and drive enterprise UX strategy across ServiceNow. Establish design standards, reusable UI patterns, and component libraries. Advocate for user-first, OOTB-first, and accessibility-first design principles.



Partner with Enterprise Architecture and Platform Governance teams for UX alignment. Present UX strategies and designs in architecture forums (EAC, platform councils).

UX Design & Development Design and develop up-to-date user interfaces using: UI Builder (Next Experience) Employee Center / Employee Center Pro Service Portal (legacy modernization where needed) Build reusable components using Now Experience Framework (Web Components) . Create intuitive workflows, dashboards, and landing experiences. Ensure consistent UX across modules (ITSM, HRSD, CSM, IRM, SecOps). Optimize for performance, responsiveness, and cross-device compatibility.

AI-Driven User Experience Integrate AI capabilities into UX: Now Assist (summarization, recommendations) AI Search and contextual results Virtual Agent conversational experiences Design human-in-the-loop experiences for AI-assisted workflows. Collaborate with AI and data teams to ensure responsible and explainable A

📌 ServiceNow UX Developer (Bengaluru)
🏢 Shire
📍 Bengaluru