Motivational Gifts Pvt. Ltd.
Ludhiana, Punjab
Full-time | Work from Office
Job Summary
Motivational Gifts is looking for a proactive and customer-focused CRM Executive / Sales Coordinator/ Sales Executive to manage customer inquiries, sales follow-ups, quotations, and order coordination across multiple channels including WhatsApp, Odoo CRM, Shopify, Amazon, Flipkart, and Meta.
You will be the primary point of contact for customers, ensuring quick responses, smooth order processing, and excellent customer service while working closely with the Design and Dispatch teams.
Responsibilities
- Manage and update leads in Odoo CRM.
- Respond to customer inquiries via WhatsApp, phone, email, website chat, and social media.
- Call new leads and follow up on existing inquiries.
- Prepare and send quotations.
- Follow up on pending quotations and abandoned carts.
- Coordinate with the Design Team for artwork approvals.
- Coordinate with the Dispatch Team to ensure timely deliveries.
- Keep customers updated throughout the order process.
- Maintain accurate CRM records and daily sales updates.
- Support WhatsApp Community engagement and promotional broadcasts.
- Achieve daily, weekly, and monthly sales targets.
Requirements
- Bachelor's degree preferred.
- 1–3 years of experience in CRM, Inside Sales, Customer Support, or Sales Coordination.
- Experience with CRM software (Odoo preferred).
- Good knowledge of Microsoft Excel and Google Sheets.
- Excellent verbal and written communication skills in Hindi and English.
- Strong follow-up and negotiation skills.
- Good organizational and time-management abilities.
- Ability to multitask in a fast-paced workplace.
- Experience in e-commerce, gifting, or retail is an added advantage.
Key Performance Indicators (KPIs)
- Respond to customer inquiries within 10 minutes.
- Respond to Meta comments and messages within 1 hour.
- Send a minimum of 1 quotation per day.
- Complete at l