Job Purpose

Craftizen Designs is looking for a proactive, commercially oriented and detail-focused Manager – Client Servicing & Business Development to drive sales, manage key client relationships, and deliver a seamless customer experience from first enquiry through to successful order fulfilment.

The role combines business development, key account management, enquiry conversion, client servicing and end-to-end order coordination. The ideal candidate is comfortable building solid client relationships while coordinating closely with Design, Production, Operations, Inventory, Logistics and Finance teams to ensure that commitments made to clients are delivered accurately and on time — and brings strong ownership, communication, follow-through and problem-solving skills to manage multiple enquiries and orders simultaneously.

Key Responsibilities

1. Sales & Business Development

• Achieve assigned annual, quarterly and monthly sales targets across corporate gifting, festive gifting and other identified business segments.

• Generate new business through outbound outreach, referrals,



networking, digital channels and inbound enquiries; research prospective clients, sectors and emerging opportunities.

• Understand client requirements and recommend suitable products, hampers and customised gifting solutions; prepare quotations, proposals and presentations.

• Maintain a healthy sales pipeline, drive timely conversion of enquiries, and support onboarding of new corporate and institutional clients.

2. Client Servicing & Key Account Management

• Manage assigned key accounts and long-standing clients, ensuring responsive, professional service across all interactions.

• Develop account plans to identify recurring, seasonal and new gifting opportunities; strengthen retention, repeat business and account value.

• Maintain regular engagement with clients beyond active order periods and identify cross-selling opportunities.

• Gather client feedback, address concerns promp

📌 Client Servicing (Dehradun)
🏢 Craftizen Foundation
📍 Dehradun