Perform meeting room support by proactively checking all equipment in meeting/conference rooms. - Perform regular checks on available stock in storage and update Asset Management team if needed. Add new inventory in Asset Management system - Provide live assistance when required and provide face to face assistance during ongoing client meetings/conference. - Update status and prepare old equipment for retirement - Collaborate and engage with different business teams on IT related matters
Key Responsibilities
Perform meeting room support by proactively checking all equipment in meeting/conference rooms. - Perform regular checks on available stock in storage and update Asset Management team if needed. Add new inventory in Asset Management system - Provide live assistance when required and provide face to face assistance during ongoing client meetings/conference. - Update status and prepare old equipment for retirement - Collaborate and engage with different business teams on IT related matters
Skill Requirements
Fluent in oral and written English. Strong focus on spoken communication to be at a high level. - Appropriate service management program (ITIL foundation certification preferred, but not a requirement, as this can be provided) - Experience with ITSM tools like ServiceNow and ticket handling - Good technical knowledge in Microsoft Teams, Webex, Windows 10/ Windows 11, 0365 environment, hardware; infrastructure and IOS devices - Experience working in an international environment is an asset - Previous experience working in a 24/7 organization & willingness to travel on regular basis - Knowledge of agile working method
Other Requirements
Fluent in oral and written English. Solid focus on spoken communication to be at a high level. - Appropriate service management program (ITIL foundation certification preferred, but not a requirement, as this can be provided) - Experience with ITSM tools like ServiceNow and ticket handlin