Role: Service Desk

Experience: 7 years to 10 years

Walk In Location: Tata Consultancy Services Ltd, Skyview Corporate Park Tower B, GG7, Gurgaon - Delhi Expy, Sector 74A, Gurugram, Haryana 122004

Note-18th July 2026 for Walk In Intervie

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Interested candidates can send their resume on below mail ID along with below det
[email protected]

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Please share below detai

ls-Full Na

me:Ema

il:Contact Detai

ls:Total Experien

ce:Current locati

on:Preferred locati

on:Relevant Experien

ce:Notice Peri

od:Current C

TC:Expected C

TC:Current Company Na

me:Education or career gap (if an

y):EP Reference Number (if already registered with TCS

) –Highest Qualificati

on:Highest Qualification University Na
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Lead end-to-end transitions for large service desk operations, ensuring effective change management and knowledge trans
- fer.Develop and present transformation proposals tailored to client needs and business objecti




- ves.Front-end customer engagements, acting as the primary point of contact for solution demonstrations and requirements gather
- ing.Serve as Pre-sales Solutions Lead, collaborating with sales and technical teams to craft winning proposals and solution strateg
- ies.Oversee daily service desk operations, ensuring high standards for voice and chat support, incident resolution, and customer satisfact
- ion.Maintain compliance with security controls and regulatory requirements, including Identity and Access Management (I
- AM).Drive adoption of GenAI and automation technologies to enhance service delivery and enable self-service capabilit
- ies.Coordinate with global support teams to manage enterprise-scale operations and deliver consistent service worldw

ide.

📌 Walk In Gurugram-Service Desk
🏢 Tata Consultancy Services
📍 Gurugram