Consultant is responsible for delivering outstanding customer experience via calls, email, chat or social media to users by using the right principles to resolve any issue, inquiries or concerns. Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfaction Productivity.
You would be responsible for -
- Resolving requests/inquiries made by customers via email, chat or Social
- Achieving contact center statistics and SLAs (contractual metrics)
- Adhering to non-disclosure agreement data security policies
- Completing upskilling e-courses mandated by each program
- Attending coaching sessions ensure feedback is implemented
- 100% schedule adherence, no absenteeism positively contribute to reduce program shrinkage
Qualifications
- Eligibility Criteria :
Any full time HSC/UG/PG Graduate (Arts / Science / Commerce / Engineering / Pharma / MBA / MCA) - 2025 Passout can apply
- Other Additional Skills required:
- Excellent verbal and written English language skills.
- Good analytical and typing skills.
- Flexibility to work shifts including nights.
- Candidates must reside within a radius of 25 Km of our office
Additional Information
- Work Location: Cochin.
- Timings: 8 Hours plus 1 Hour break, 5 or 6 days per week.
Browser compatibility: Google Chrome, Microsoft Edge, Apple Safari, Mozilla Firefox
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Associate - Customer Service (Kochi)
🏢 Sutherland
📍 Kochi
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