NION2026
The DCE team serves as the technical bridge between customers, services, and product engineering. DCE Engineers work cross‑functionally with Software, Firmware, Hardware Engineering, Product Line Management (PLM), Architecture, Software Verification (SVT), and Global Technical Support (GTS) to resolve complex, high‑impact customer issues in optical networks.
This role combines deep technical expertise, customer‑centric thinking, and system‑level ownership, spanning critical outage recovery, root‑cause analysis, product improvement, and release readiness.
You will also actively participate in the software and product release lifecycle, contributing to product enhancements, debuggability improvements, and customer‑driven requirements during release planning.
Additionally, you will work closely with SVT to strengthen test coverage, improve test plans, and contribute to Root Cause and Corrective Action (RCCA) discussions to improve overall product quality and reliability.
Investigate and troubleshoot complex customer issues in both production and lab environments,
performing thorough root cause analysis (RCA).
- Lead customer issue resolution, including recovery actions, temporary workarounds, detailed RCA and coordination with development teams for permanent fixes & necessary Documentation.
- Produce and drive post‑mortem action items, ensuring lessons learned from the field are incorporated into products, processes, and test strategies.
- Actively participate in the System Development Lifecycle, including:
- Product and system requirements reviews
- Software design and implementation discussions
- Peer code reviews
- Collaboration with Product Management on customer scenarios and use cases
- Coordinate cross‑functionally with Engineering and Services stakeholders to preserve customer confidence and experience.
- Collaborate with Architecture teams to propose and conclude architectural changes when required.
- Provide customer‑usage insights to the Archit
📌 Sr SW Development Engineer (India)
🏢 Nokia
📍 India