About Us

Exotel is a leading provider of AI transformation to enterprises for customer engagement and experience. With over 20 billion annual conversations across Omni channel, voice, agents and bots, Exotel is trusted by more than 7000 clients worldwide, spanning industries such as BFSI, Logistics, Consumer Durables, E-commerce, Healthcare and Education.

Customer expectations are evolving and businesses face the challenge of balancing the need for increased revenue, optimized costs, and exceptional customer experience (CX). Exotel steps forward as your transformative partner, offering an AI-powered communication solution to address all three
Tech @ Exotel

Exotel engineering solves some really cool infrastructure level problems with the goal of ensuring no one misses a call or an SMS.
- Our focus is on building very fault-tolerant, loosely coupled, scalable and real-time distributed systems
- We emphasize a lot on clean abstractions of code, loosely coupled services and positive coding practices
- We are very strong believers in "you built it, you own it".



And running a distributed system is very different from just building one
- We are crazy about high availability

The Role

You'll be part of the team building Exotel's AI and speech platform, powering products like Conversation Quality Analysis, AI Voice Agents, and AI Chat Agents. This means working across large language models, speech processing, and distributed backend systems to process and understand millions of enterprise conversations at scale.

This is an engineering role first. You'll design, build, deploy, and operate production services, and own them end-to-end.

What You'll Do
- - Build and optimize LLM-powered pipelines for analyzing conversations at scale, managing cost, latency, and quality tradeoffs across model providers.
- Work on speech processing: improving transcription accuracy, handling multilingual audio, and solving real-world audio quality challenges.
- Design and build AI agents that rea

📌 AI Engineer (Bengaluru)
🏢 Exotel Techcom
📍 Bengaluru