We are a high-impact, fast-moving Customer Success organization on a transformational journey. With bold goals and a deep obsession for both customer and expert experiences, we operate at velocity and with purpose to deliver measurable impact at scale. We're looking for a bold, strategic and hands-on leader to join our passionate team and help us drive large-scale change across both internal operations and external partner ecosystems supporting the Intuit Expert Assisted - Expert Network.
Responsibilities
As a Staff-level individual contributor in Vendor Partner Management, you will lead multi-million-dollar customer success partnerships and deliver complex strategic initiatives that enhance service delivery, operational efficiency, and customer satisfaction for our Intuit Expert Assisted customers. You will be a critical bridge between internal teams and external partners, ensuring we deliver excellence and innovation across every touchpoint as we empower small business customers in powering prosperity.
Partner Management & Service Delivery
- Lead multiple high-value external partner relationships, driving performance improvement, operational consistency, and strategic alignment across theIntuit Expert Assisted - Expert Network.
- Build trusted, win-win relationships with senior leaders across partner organizations to co-develop goals and long-term success plans.
- Act as the voice of the partner internally, resolving escalations and clearing roadblocks that impede performance or customer experience.
- Champion a customer and Expert-experience focused workplace, working with internal partners to deliver experiences that build relationships with customers, resolve issues, and attract and retain Experts.
- Support a complex geographically dispersed workforce, inclusive of significant hiring waves corresponding with peak season demand, and help partners meet training, customer experience, first contact resolution, service quality and promote service pro