Key Responsibilities:
- Develop and implement effective debt recovery strategies to achieve recovery targets
- Ensure timely collection of overdue amounts and resolution of non-performing loans
- Lead, train, and motivate a team of recovery agents to achieve individual and team targets
- Engage with customers to negotiate repayment plans and settlements
- Ensure a customer-centric approach while dealing with delinquent accounts to maintain the company's reputation
- Liaise with legal teams to initiate legal proceedings against defaulters when necessary
- Coordinate with internal departments such as sales, finance, and legal to ensure smooth recovery operations
- Identify potential risks in the debt recovery process and implement measures to mitigate them
Experience:
- Minimum of 3-6 years of experience in debt recovery, collections, or related field, preferably within the financial services industry.
- Proven experience in managing teams and handling large portfolios.
Open Location
NASIK, KOLHAPUR, LATUR,
BEED,JALGOAN
Skills and Competencies:
- Solid understanding of debt recovery processes and regulations.
- Excellent communication, negotiation, and interpersonal skills.
- Leadership and team management abilities.
- Analytical thinking and problem-solving skills.
- Proficiency in MS Office and familiarity with debt recovery software.
Key Performance Indicators (KPIs):
- Recovery rate and reduction in NPA.
- Team productivity and achievement of recovery targets.
- Compliance with regulatory and company policies.
- Customer satisfaction and complaint resolution rate.
- Timeliness and accuracy of reporting.
Working Conditions:
- Regular travel within the assigned territory.
- Interaction with customers, legal teams, and recovery agents.
- Handling of sensitive financial information and customer data.