OpenText VIM AMS Consultant (L2/L3 Functional & Enhancement Support)

Location:
Mumbai (Onsite/Hybrid)

Experience:
5 to 9 Years

Employment Type:
Full time

About the Role

We are looking for an experienced
OpenText VIM AMS Consultant
to provide L2/L3 application support and functional enhancement services for OpenText Vendor Invoice Management (VIM) integrated with SAP ECC/S/4HANA. The role involves incident resolution, invoice process optimization, stakeholder management, and support for minor enhancements across the invoice lifecycle.

What You'll Do

AMS Support (L2/L3)
- Resolve incidents, service requests, and problem tickets related to OpenText VIM.
- Monitor end-to-end invoice processing from capture to archiving.
- Perform root cause analysis and implement permanent fixes.
- Ensure SLA, KPI, and system availability compliance.

Invoice Processing & Exception Management
- Troubleshoot OCR/data extraction, workflow, validation, and posting issues.
- Handle PO and Non-PO invoice exceptions, duplicate invoices, tax/GST issues, and tolerance mismatches.




- Support MIRO and FB60 posting-related activities.

Enhancements & Configuration
- Implement workflow and approval matrix changes.
- Configure VIM Document Processing (DP) and Invoice Processing (IP).
- Manage reason codes, exception types, user roles, and transport migrations across landscapes.

Functional Consulting
- Gather business requirements and propose VIM-based solutions.
- Create functional specifications for enhancements.
- Support testing activities including Unit Testing, UAT, and deployment validation.

Integration & Coordination
- Support integrations between OpenText VIM, SAP FI/MM, Archive Link, and Content Server.
- Analyze issues related to RFCs, IDocs, queues, background jobs, and posting failures.
- Work closely with ABAP, Basis, and infrastructure teams.

Audit & Documentation
- Support SOX compliance and audit requirements.
- Maintain SOPs, KEDB, and enhancement documentation.
- Ensure in

📌 Open text VIM Management (Kolkata)
🏢 Tata Consultancy Services
📍 Kolkata