About Business
JOB DESCRIPTION
Adani Group:
Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O&M; practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India.
Job Purpose:
This position is responsible for providing exceptional service to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience.
Responsibilities
Customer Relationship in-charge
Contract Execution and Management
- Handle and manage strategic contracts effectively and in a timely manner.
- Track and ensure the timely release of Delivery Orders (DOs)
after clearing all required documents and resolving any outstanding issues.
- Manage quality-related settlements according to contract terms and quality assessments.
- Ensure proper and timely closure of contracts upon their completion.
Collections and Payments
- Manage the timely collection of cargo value from credit customers according to contractual terms.
- Ensure the collection of plot rent and interest charges as per contractual agreements.
- Handle the collection of quality-related premiums and penalty payments.
Commercial Operations
- Facilitate the timely execution of contracts, collection of payments, and distribution of relevant documents for successful shipment execution.
- Manage and ensure the timely delivery of invoices and debit notes, address customer grievances, and process refunds according to contractual agreements.
- Coordinate with third parties for contract execution, payment collection, laytime settlement, and contract clos