Responsibilities
- Onboarding & Orientation: Welcome current learners, set clear expectations, and establish early rapport.
- Performance Monitoring: Track attendance, grades, and engagement metrics via the learning management system (LMS).
- Proactive Interventions: Identify struggling students and implement personalized action plans to prevent dropouts.
- Stakeholder Coordination: Act as a bridge between students, mentors, instructors, and career placement teams.
- Data Analytics: Analyze student feedback, CSAT/NPS scores, and platform metrics to recommend operational improvements.
Key Requirements & Qualifications
- Experience: Typically 2–5 years in academic advising, student services, or customer success.
- Soft Skills: High emotional intelligence (empathy), excellent communication, and strong conflict resolution abilities.
- Tech Proficiency: Familiarity with CRM systems (HubSpot, Salesforce), LMS platforms, and data reporting tools (Tableau, Excel/Google Sheets