In this role, you will have the opportunity to boost your skills and become the heart of an creative engine that is contributing to global impact and improvement.

REPORTS TO: Head of Data, Digital & Technology (DD&T;) Area (Europe / Intercontinental).

Working in close collaboration with cross functional partners across the Cluster, IBU and ICC/GCC teams, you will:
- Act as the cluster-level lead for adoption, capability maturity, and value realization of Customer Engagement, Content, CRM, and Omnichannel capabilities, ensuring global solutions are effectively deployed, adopted, and optimized to deliver business value within local markets.
- Drive adoption, capability maturity, and value realization of Digital Customer Experience capabilities across the Cluster.
- Enable local teams to execute customer engagement, content, and omnichannel capabilities effectively by ensuring the right technical setup, standards, and capabilities are in place.
- Serve as the primary feedback and learning loop between Cluster execution and DD&T; IBU,



to continuously improve platforms and ways of working.

KEY ACCOUNTABILITIES
- Drive cluster adoption, capability maturity, and value realization of Customer Experience and Omnichannel capabilities.
- Ensure consistent, high-quality use of Takeda's customer engagement and MarTech platforms and enable rollout of new CX capabilities (eg. new channels).
- Enable LOC execution capability (native language, local context) and, where compliant, controlled SFMC execution access to enable fast and simplified delivery of routine campaigns.
- Content and Campaigns Enablement: Ensure LOCs can technically deploy, localize and effectively execute on campaigns and content delivered by MCE and Medical.
- Ensure current CRM enablement.
- Own and drive effective CRM adoption in the Cluster and ensure alignment with Global data and process standards.
- Facilitate CRM technical discussions and escalation needs with Global product owners.
- Support the evolu

📌 Digital Cx Manager (Bengaluru)
🏢 Shire
📍 Bengaluru